oa Communicare : Journal for Communication Sciences in Southern Africa - The effect of organizational commitment on the relationship between communication quality and managerial attitudes

Volume 13, Issue 1
  • ISSN : 0259-0069



The effects of perceived downward and upward communication quality on employee Job satisfaction and turnover intentions was examined among a sample of 101 middle managers. Hierarchical regression and sub-grouping analysis showed that organizational commitment moderated both these effects, but that the latter were unaffected by the direction of communication, whether it was downward or upward. The results confirm the importance of communication quality in organizations, but make clear that its effects on valued outcomes like job satisfaction and intentions to remain in the organization vary, being much stronger among employees attached to the particular organization.

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