n Communicare : Journal for Communication Sciences in Southern Africa - Soft issues to focus on for ensuring sound communication in software project teams : research article




IT departments use project teams to bring key people together to achieve specific goals. Yet many struggle to achieve this effectively because of poor communication within teams. Research done in this area indicates that management and team leaders have to focus on specific soft issues to support the effective functioning of software project teams. In this research project the authors investigated the impact of a large number of soft issues on sound communication within project teams. Only four of these soft issues, namely those of mutual support, cooperation, commitment and a knowledge base, were found to be of vital importance to ensure that communication within software project teams will remain on a sound basis during the course of such a software project.


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