n Communicatio : South African Journal of Communication Theory and Research - Critical success factors in telecentre sustainability : a case study of six telecentres in the Limpopo Province : research case study

Volume 29, Issue 1_2
  • ISSN : 0250-0167



Access to Information and Communications Technologies (ICTs) is regarded by the South African government as vital in improving the quality of life in rural areas. To this effect, the Universal Service Agency (USA), a statutory body established in terms of the Telecommunications Act, 1996, (Act 103 of 1996), is charged with the responsibility of spear-heading universal service by rolling out ICT services in rural areas. This article is based on the researchers' experiences and findings of the study commissioned by the USA and funded by the International Development Research Centre (IDRC). The study investigated the operations and effectiveness of six telecentres in Limpopo (formerly known as the Northern Province), with a view to determining critical success factors which make telecentres sustainable. Critical success factors which consistently make a telecentre sustainable are identified and explored. These are inter alia, determination of the need for a telecentre in the ear-marked area, community support, continuous training for telecentre managers, sound management skills and a vigorous marketing strategy. This article intends to create a learning system for other telecentres elsewhere, to enhance their sustainability.

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