n South African Computer Journal - Exploring the impact of computer-mediated communication on interpersonal relationships : a tentative model using characteristics and behavioural outcomes

Volume 12, Issue 1
  • ISSN : 1015-7999
  • E-ISSN: 2313-7835



Communication forms the basis for personal relationships but technology has changed the way people communicate. This research investigates the impact that computer-mediated communication (CMC) has had on interpersonal relationships using a combination of technology characteristics and behavioural outcomes. These factors are explored by means of a qualitative study using interview and discussion group data from student users of email, mobile phone, Instant Messaging (IM) and Internet Relay Chat (IRC). this study provides a first-cut model that identifies some of these key characteristics and behavioural outcomes of CMC and their impacts on interpersonal relationships among South Africans.

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