n South African Computer Journal - Feedback in human-computer interaction - characteristics and recommendations
|Article Title||Feedback in human-computer interaction - characteristics and recommendations|
|© Publisher:||South African Computer Society (SAICSIT)|
|Journal||South African Computer Journal|
|Author||K. Renaud and R. Cooper|
|Publication Date||Nov 2000|
|Pages||105 - 114|
|Keyword(s)||Archival feedback, Feedback, Feedback provision, Guidelines, H.1.2 and H.5.2|
The need for feedback is widely accepted, and the role of feedback in making things easier for the end-user is also no longer disputed. However, the nature of the feedback and the manner of this provision is by no means agreed upon. Feedback is traditionally considered to be a communication of immediate system state to the end-user. This paper will argue the need for extending the concept to encompass the provision of archival feedback - information about past activity. We also argue the need for graphical, rather than textual, feedback and provide a list of desirable feedback features which should be provided by an application. the paper ends off by examining the means for this provision.
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