n South African Computer Journal - A multiple perspectives evaluation of the factors affecting software development productivity in an outsourced IT project




The paper provides a model for examining the perceptions of the users and the outsourcing providers about what influences software development productivity. It is illustrated through a case study. the model is using a multicriteria decision analysis approach - the Analytic Hierarchy Process. This type of analysis of perceptions of the different stakeholders in an outsourcing relationship can be applied to other organisational environments to help improve the management of outsourced IT activities.


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