n South African Computer Journal - E-commerce success : the quest for IS effectiveness measurement : a conceptual framework for the e-commerce environment : research article
|Article Title||E-commerce success : the quest for IS effectiveness measurement : a conceptual framework for the e-commerce environment : research article|
|© Publisher:||South African Computer Society (SAICSIT)|
|Journal||South African Computer Journal|
|Author||S. Pather, D. Remenyi and G. Erwin|
|Publication Date||Jun 2004|
|Pages||34 - 43|
|Keyword(s)||E-commerce, Gap measurement, H, H.1, H.1.2, Information systems, Information systems effectiveness, K.4.4, K.6, K.6.2, Service quality measurement and User satisfaction|
Although the current era of business has surpassed the hype that was associated with e-Commerce in the 1990s, e-Commerce is still immature. There is still much misunderstanding of e-Commerce's potential capability and how it can be effectively employed. To facilitate the development of e-Commerce into a sound business strategy, it is necessary to develop a valid and robust framework for e-Commerce evaluation. This paper reports on research which is being conducted using a combination of user-satisfaction and Service Quality approaches to this problem. The paper builds on a comprehensive literature study and suggests an appropriate framework for further exploration of the measurement of e-customer satisfaction in the South African context. The findings of the first stage of field work are reported.
Article metrics loading...