n Acta Criminologica: Southern African Journal of Criminology - Measuring crime victims' pathways to justice : developing indicators for costs and quality of access to justice

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Notwithstanding an abundance of data on and empirical evidence about the experiences of victims during justice proceedings, there is a lack of a more systematic approach which quantitatively assesses these experiences. This study is aimed at operationalising such experiences by means of measuring the costs, the quality of the procedure as well as the quality of the outcome. Empirical evidence and normative literature in the fields of law and victimology point to the most relevant indicators of high quality justice. The measurement tool or framework may be applied to victims in all justice settings, whether involved in criminal, civil, or restorative proceedings or other forms of resolution. In addition, researchers, policymakers and court personnel can utilise the outcomes of the study to compile descriptive and comparative analyses of victims' access to justice, as well as to gain the necessary insight with regard to possible improvement.


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