oa South African Journal of Economic and Management Sciences - Die evaluering van 'n opleidingsprogram ten opsigte van interpersoonlike doeltreffendheid
The South African Police Service (SAPS) is increasingly moving towards community policing. This movement makes great demands on the interpersonal efficiency of police officers and their trainers. It seems, however, that trainers in the SAPS seldom have sufficient knowledge and/or skills to manage interpersonal contact effectively. A two-group design was used to evaluate a training programme regarding interpersonal efficiency for instructors within the SAPS Training College. It transpired that interpersonal skills improved significantly after completion of the training programme. As far as qualitative impressions are concerned, it was found that certain organisational factors might inhibit the development of interpersonal efficiency of trainers.
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