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- South African Journal of Economic and Management Sciences
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- Volume 10, Issue 3, 2007
South African Journal of Economic and Management Sciences - Volume 10, Issue 3, 2007
Volumes & issues
Volume 10, Issue 3, 2007
The relationship between eService quality, eValue, eSatisfaction and eLoyalty in online tourism portalsSource: South African Journal of Economic and Management Sciences 10, pp 281 –297 (2007)More Less
Customer satisfaction and loyalty are important drivers of business profits. In the online arena, acquisition costs are high, switching costs are low, the service encounter is non-personal and the Internet is often used only as a source of information. The aim of this article is to determine the relationship between critical eService quality elements utilised in online tourism portals in order to establish eLoyalty. The target population of this study was South African tourism accommodation establishments who advertised on online tourism portals during 2005. A personalised branded HTML email with a clickable link to the online survey was mailed to all respondents. One hundred and nine valid responses were received. A multi-item questionnaire was used to measure the relationship between eService quality, eValue, eSatisfaction and eLoyalty pertaining to online tourism portals utilised by the respondents. The findings imply that online tourism portals would increase their eLoyalty (and thus increase profits) if they first satisfied their suppliers' needs by providing them with a secure, visually pleasing user interface with which they could identify. Secondly, there is a need for online tourism portals to provide services that add value, making it easy for suppliers to add and change details on their own pages, as well as ensuring that their suppliers receive a substantial income stream through the portal.
Source: South African Journal of Economic and Management Sciences 10, pp 298 –312 (2007)More Less
The objective of this study was to investigate the relationship between job demands, job resources, sense of coherence and work-related well-being of employees at Sector Education Training Authorities (SETA). The sample consisted of 159 SETA employees in South Africa. The Maslach Burnout Inventory - General Survey, the Utrecht Work Engagement Scale, the Orientation to Life Questionnaire, and the Job Demands-Resources Scale. The results showed that overload predicted exhaustion. Cynicism was predicted by limited growth opportunities, a lack of organisational support, and a weak sense of coherence. Vigour and dedication were predicted by growth opportunities, organisational support and a strong sense of coherence.
Author B. UrbanSource: South African Journal of Economic and Management Sciences 10, pp 313 –329 (2007)More Less
Building on previous research relating to entrepreneurship, empowerment and self-employment, this article investigates the relationship between entrepreneurial empowerment, entrepreneurial self-efficacy and self-employment. These constructs are formulated into distinct factors and a sample of undergraduate students (N = 112) early in their careers surveyed to establish the structure formed by these factors. These instruments are tested and shown to provide robust scales able to ensure construct validity and reliability. Multiple correlational and multiple regression analysis are then conducted to test the relationships between the specified variables, with results indicating almost unequivocal support for the hypothesised associations between entrepreneurial empowerment and reasons for business start-up. In particular the "risk-taking" factor is found to have great predictive power on various reasons provided for business start-up. Several practical and theoretical implications are drawn from the empirical results and integrated with established conceptual findings.
Experiential learning and critical reflection as a tool for transfer of business knowledge : an empirical case study of a start-up simulation intervention for nascent entrepreneursSource: South African Journal of Economic and Management Sciences 10, pp 330 –347 (2007)More Less
This paper investigates the impact of venture start-up simulation on participants' learning; it is concerned specifically with the relationship between experiential learning theory and critical reflection within venture start-up simulation. This was carried out in empirical investigation of a simulation training game used to train entrepreneurs in a formal setting. The findings show significant improvement in their knowledge of finance, marketing operations and information use. Participants reported increased skills and intended behavioural changes in their own ventures. Finally, there was empirical support for the fact that critical reflection during experiential learning can greatly improve the standard of learning and has an immediate effect on participants' behaviour.
Author Y. JordaanSource: South African Journal of Economic and Management Sciences 10, pp 348 –356 (2007)More Less
Within the current privacy sensitive environment, an understanding of consumers' information privacy concerns is critical. The objective of the study is to establish whether there is a difference between victims and non-victims of information privacy invasion, and whether this has an influence on their privacy concerns and protective behaviour. A probability (systematic) sampling design was used to draw a representative sample of 800 households where-after 800 telephone interviews were conducted with adults from these households. The findings show that victims had increased concern about information misuse by, and solicitation practices of, organisations, and they exhibit more protective behaviour than non-victims. This suggests that organisations should recognise that consumers believe that they have ownership of their personal information. Furthermore, organisations should share information of consumers in a way that is respectful, relevant and beneficial.
Source: South African Journal of Economic and Management Sciences 10, pp 357 –370 (2007)More Less
Taxpayer behaviour has in South Africa moved to the forefront of the investigation of revenue collection with regular tax awareness campaigns being launched by the South African Revenue Service (SARS). Issues relating to tax amnesty and the contribution of the informal sector (second economy) to tax revenue have become important. This paper attempts to find explanations, be they economic or psychological, for taxpayer behaviour in South Africa. Factors influencing tax evasion and ultimately collection targets are thus examined. A questionnaire was designed to determine how individuals, in this case a sample of students, respond when filing taxes. Each question frames a scenario to invoke a specific tax regime.
The paper's unique findings show, generally, that behaviour is to a large extent determined by economic factors, specifically inequality as predicted by the expected utility theory. This theory also successfully predicts 50 per cent of the responses to the control questions. The remaining 50 per cent are explained by combined economic and psychological factors, modelled by the prospect theory. This is significant considering the fact that the results were generated within a developing and not a developed context as is the case in most studies of this type.
Source: South African Journal of Economic and Management Sciences 10, pp 371 –383 (2007)More Less
This study investigated the individual and household characteristics that influenced credit market access in Uganda using household data for 1999 / 2000. The results suggest that credit market access was significantly influenced by gender, household wealth, age, regional location, and urban / rural location.
Author G.J. RossouwSource: South African Journal of Economic and Management Sciences 10, pp 384 –393 (2007)More Less
The South African Institute for Chartered Accountants (SAICA) recently (2005) announced guidelines for a syllabus for Ethics that is to be included in the undergraduate studies of students studying towards the Chartered Accountant (CA) qualification. The purpose of this paper is to make a critical comparison between the objectives and the outcomes of the SAICA Ethics syllabus to determine whether the proposed outcomes match the proposed objectives. A teaching-learning competency framework for applied ethics will be introduced first, to provide a theoretical framework within which the stated comparison between the proposed objectives and outcomes of the Ethics syllabus can be carried out.