n South African Journal of Economic and Management Sciences - CSIR the motivational role of interactive control in the research sector : a case study
|Article Title||CSIR the motivational role of interactive control in the research sector : a case study|
|© Publisher:||University of Pretoria|
|Journal||South African Journal of Economic and Management Sciences|
|Affiliations||1 University of the Witwatersrand, 2 University of the Witwatersrand, 3 Council for Scientific and Industrial Research and 4 University of Cape Town|
|Publication Date||Jan 2011|
|Pages||379 - 392|
|Keyword(s)||H83, M41, Management interactive controls, Motivation research, O32, P47, Performance measurement framework, Public sector and Rewards|
ISI Social Science
The motivation of professional personnel within the confines of formal management control systems is often problematic. The paper investigates how interactive management controls can augment a performance measurement framework (PMF) in order to motivate personnel in a state-controlled research organisation. A case study method, combined with a survey, was used to test the research questions. The results indicate that the PMF motivated its researchers, as well as facilitated the achievement of organisational objectives. The results also indicated the presence of a wide range of interactive management controls that were employed to design and implement the PMF. These interactive controls included leadership enthusiasm, ownership, open communication and other informal activities that acted as a lubricant to reduce the friction of the formal PMF. In effect, these informal controls motivated researchers because they provided a series of rewards, they improved the perception of formal controls and they increased the efficiency of the organisation structure.
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