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- Volume 8, Issue 2, 2005
South African Journal of Economic and Management Sciences - Volume 8, Issue 2, 2005
Volumes & issues
Volume 8, Issue 2, 2005
Author K. ReddySource: South African Journal of Economic and Management Sciences 8, pp 129 –139 (2005)More Less
Profit and other related objectives of business emphasise the need to distinguish between different customers or groups of customers. The South African Constitution, on the other hand, specifically prohibits unfair discrimination. This paper examines the legal principle of non-discrimination, as set out in the Constitution and the Equality Act, as well as the impact that these provisions have on discrimination against customers. The literature study shows that there is a legal obligation on business to ensure the provision of equitable customer service. An exploratory study was conducted among the customers of retail chain store outlets in Clermont, a historically disadvantaged area, to identify examples of differentiated treatment of customers by retail chain stores. Customer perceptions have in fact shown areas of differentiation which could be viewed as unfair discrimination unless justified.
Source: South African Journal of Economic and Management Sciences 8, pp 140 –153 (2005)More Less
The interest on quality issues have increased and attracted much attention in the last two decades. Limited academic research has been done in measuring service quality in a supermarket context. The research study attempts to clarify the conceptualisation and measurement of service quality within a supermarket environment. Multiple stages in the development of an instrument to measure supermarket service quality are explored. Exploratory factor analysis was undertaken to establish the dimensionality of the supermarket service quality scale. Several factor solutions were considered. A three-factor structure (atmospherics, physical interaction and shopping convenience) consisting of 24 items is proposed to capture the dimensions of service quality. The implications for future research are outlined.
Psychological empowerment and job satisfaction of engineers in a petrochemical industry : managementSource: South African Journal of Economic and Management Sciences 8, pp 154 –170 (2005)More Less
The objective of this study was to determine the relationship between psychological empowerment and job satisfaction of engineers in a chemical industry. A cross-sectional design was used. Stratified random samples of engineers (N=91) were taken. The Measuring Empowerment Questionnaire and the Minnesota Job Satisfaction Questionnaire were used as measuring instruments. Pearson-moment correlations indicated a correlation of large effect between psychological empowerment and job satisfaction. Overall empowerment was found to be positively related to all satisfaction subscales. Positive correlations of large effect were obtained between job satisfaction and meaning, impact, and self-determination. A positive correlation of medium effect was obtained between job satisfaction and competence. Multiple regression analysis indicated that 70.5 per cent of the variance of job satisfaction was explained by subdimensions of psychological empowerment, although impact was not found to hold a significant amount of predictive value with regard to job satisfaction.
Source: South African Journal of Economic and Management Sciences 8, pp 171 –186 (2005)More Less
This article outlines a qualitative study that was undertaken to determine the necessary skills for growth of micro entrepreneurs to become small business entrepreneurs. Various interviews were conducted over time with micro entrepreneurs and small business entrepreneurs. The results of these interviews were analysed using the constant comparative method. Thirteen skills were identified as necessary for growth of micro entrepreneurs to become small business entrepreneurs. It was further concluded that micro entrepreneurs do not need to possess all thirteen skills, but must have as many of these skills as possible.
The future context of work in the business environment in South Africa : some empirical evidence : managementSource: South African Journal of Economic and Management Sciences 8, pp 187 –200 (2005)More Less
The future is uncertain, but management needs to determine and also be informed about possible change trends. This research, however, reports on empirical results of the views of South African HRM practitioners to identify and prioritise business change trends for 2002 and 2010 in terms of the "hard" or "soft" HRM debate in the literature. All organisations employing HRM practitioners were include and a total of 1640 questionnaires were distributed resulting in 207 useable responses. <br>The results highlight trends such as increased international competition, globalisation and inadequate skills in different rankings for 2002 and 2010. It is concluded that HRM practitioners, are influenced by the "hard" or "soft" approach, when they participate in a strategic management context in organisations.
Source: South African Journal of Economic and Management Sciences 8, pp 201 –210 (2005)More Less
The research reported in this paper suggests that government fiscal policy can influence economic growth through alterations in the tax mix and the overall size of government spending. The authors estimate the impact on economic growth of changes in fiscal policy via government expenditure, direct taxation and indirect taxation. The results show that economic growth is negatively affected by increases in the size of government, as reflected in its expenditures and direct tax revenues, although significant indirect tax effects are not found.
Author O.T. AjiloreSource: South African Journal of Economic and Management Sciences 8, pp 211 –224 (2005)More Less
Using the residual method of capital flight estimation, this paper estimates Nigerian capital flight over the period 1970 - 2001 and finds a close correlation between external debt and capital flight flows. This phenomenon suggests a paradoxical revolving door of a bi-directional flow of capital, i.e. where capital enters the country in the guise of external borrowing and simultaneously slips out of the country as private capital flight. The research question addressed by this paper is whether such a financial revolving door relationship exists in Nigeria, just as previous empirical researches had established in a number of countries. The paper utilises a simultaneous equation model and three stage least square estimation technique (3SLS), in addition to two-way Granger causality tests, to obtain statistical evidence that confirms the existence of a financial revolving door relationship between the two endogenous variables. In addition, existence of stronger causality from debt to capital flight is instrumental in showing that growing public deficit and the resulting increase in external debt is being used as a transfer mechanism for capital flight.
Source: South African Journal of Economic and Management Sciences 8, pp 225 –237 (2005)More Less
This paper examines the effect of South Africa's economic fundamentals on net direct investment and net portfolio investment. The results suggest that the main determinants of investment in South Africa are resource prices, input productivity and the economic performance of the domestic economy. The results illustrate that net direct investment and net portfolio investment are close but not perfect substitutes. In addition, we find that an increase in labour input costs reduces both net direct investment and net portfolio investment. Further, an increase in fixed capital productivity increases net direct investment. Further, also the results illustrate that subsidies increase both net direct investment and net portfolio investment. Moreover, an increase in exports increases both net direct investment and net portfolio investment. Policy recommendations are thus proposed that may increase foreign direct investment in South Africa.
Technical efficiency and management factors in plantain production in humid forest zone of Nigeria : a simulation analysis : economicSource: South African Journal of Economic and Management Sciences 8, pp 238 –245 (2005)More Less
The paper investigated the effect of changing some management factors on technical efficiency in plantain production with a view to understanding the functional relationship between technical efficiency and agricultural productivity. Data were collected from a cross-sectional survey of two local government areas and six villages in Ibadan area of Oyo State in the humid forest zone of Nigeria. Stochastic frontier and multiple regression models were fitted and a simulation analysis was carried out on the management levels of plantain farmers. The results revealed that educational level alone did not significantly influence technical efficiency but its combination with extension assistance significantly influenced technical efficiency in the study area. Periodic extension assistance received significantly influenced technical efficiency.
Source: South African Journal of Economic and Management Sciences 8, pp 246 –254 (2005)More Less
The case for Competitive Intelligence (CI) as an instrument that can enhance the competitiveness of South African companies and South Africa as a country is strong. Various global competitive rankings measurements have indicated over a number of years the areas in which competitiveness is lacking. Moreover, these rankings have indicated that South Africa has failed to improve its position year on year. The fact that the world is becoming increasingly competitive for South African entities is undisputed. Coupled with a fluctuating exchange rate and the country's geographical proximity, this poses unique challenges facing South African managers who have to deal with various regulations and legislative matters. In order to create and sustain an effective knowledge economy and to enhance global competitiveness, South Africa however has to put appropriate strategies/measures in place to stimulate, encourage and grow knowledge practices. Competitive Intelligence (CI) as a means of making more sense of the competitive business environment and to identify opportunities and risks in time to act upon can be effectively used as a means to enhance competitiveness. Valuable lessons from successful CI practices in the business sector and government can be learnt from elsewhere in the world. CI should be investigated and adapted for South Africa's business environment. It is therefore the aim of this article to first attempt to describe the role of CI in enhancing competitiveness, specifically in South Africa and secondly, to stimulate thought on how to secure momentum in enhancing CI as an academic field by developing relevant CI courses as well as demonstrating the value of CI to companies in South Africa through research and collaboration between academics and the private and public sectors.