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- Volume 9, Issue 3, 2006
South African Journal of Economic and Management Sciences - Volume 9, Issue 3, 2006
Volumes & issues
Volume 9, Issue 3, 2006
Source: South African Journal of Economic and Management Sciences 9, pp 285 –298 (2006)More Less
This paper reports evidence of a direct relationship between employee satisfaction and customer satisfaction as they are linked in the balanced scorecard. The objective was to propose a framework that shows the linkage between employee satisfaction and customer satisfaction and to undertake some preliminary testing of this framework. An empirical study was undertaken in an airline business which investigated these relationships between employee and customer satisfaction and the correlations between these performance measures. The relationship between the key drivers of employee satisfaction and the key drivers of customer satisfaction was also investigated. The study provides empirical evidence supporting several linkages.
The implementation and evaluation of a behaviour-based safety intervention at an iron ore mine : managementSource: South African Journal of Economic and Management Sciences 9, pp 299 –314 (2006)More Less
It is estimated that workers worldwide suffer 250 million accidents each year, with 330 000 fatalities. This is despite the implementation of traditional safety interventions like safety engineering. Little emphasis has thus far been placed on behavioural interventions to improve safety culture and performance in the workplace. The aim of this study was to determine to what extent the safety culture and safety performance in an iron ore mine were affected by the implementation of a behaviour-based safety intervention. A longitudinal design was used. The sample consisted of 562 employees of an iron ore mine. The results showed that the implementation of the safety intervention brought about an improvement in the safety culture at the mine, and positively impacted on the number of lost-time injuries.
Author Werner VermeulenSource: South African Journal of Economic and Management Sciences 9, pp 315 –321 (2006)More Less
Benchmarking is the process of identifying, understanding and adapting outstanding practices from within the organisation or from other businesses, to help improve performance. The importance of benchmarking as an enabler of business excellence has necessitated an in-depth investigation into the current state of benchmarking in South Africa. This research project highlights the fact that respondents realise the importance of benchmarking, but that various problems hinder the effective implementation of benchmarking. Based on the research findings, recommendations for achieving success are suggested.
Managerial competencies among first-line newsroom managers at small to medium-sized mainstream media enterprises in South Africa : managementSource: South African Journal of Economic and Management Sciences 9, pp 322 –340 (2006)More Less
Changes in the South African media and management environment have had distinct influences on especially small to medium-sized mainstream media enterprises (media SMEs) which often have to compete with bigger media organisations for the same news stories. Moreover, these media organisations are commonly faced with unique challenges related to human and other resources. This situation adds to the importance of effective and efficient management practices at these media sites. The management practices of first-line news managers in media SMEs are qualitatively and quantitatively evaluated in this paper by considering six managerial competencies found in general management theory. These competencies relate to communication, planning and administration, teamwork; strategic action, global awareness and self-management.
Using Benford's law to detect data error and fraud : an examination of companies listed on the Johannesburg Stock Exchange : economicsAuthor A.D. SavilleSource: South African Journal of Economic and Management Sciences 9, pp 341 –354 (2006)More Less
Accounting numbers generally obey a mathematical law called Benford's Law, and this outcome is so unexpected that manipulators of information generally fail to observe the law. Armed with this knowledge, it becomes possible to detect the occurrence of accounting data that are presented fraudulently. However, the law also allows for the possibility of detecting instances where data are presented containing errors. Given this backdrop, this paper uses data drawn from companies listed on the Johannesburg Stock Exchange to test the hypothesis that Benford's Law can be used to identify false or fraudulent reporting of accounting data. The results support the argument that Benford's Law can be used effectively to detect accounting error and fraud. Accordingly, the findings are of particular relevance to auditors, shareholders, financial analysts, investment managers, private investors and other users of publicly reported accounting data, such as the revenue services.
Source: South African Journal of Economic and Management Sciences 9, pp 355 –370 (2006)More Less
Africa's share of foreign direct investment (FDI) has lagged behind other regions in the world, despite a sharp increase in FDI inflows to the region in 2001. Factors contributing to this circumstance include perceptions of high corruption, weak governance and poor infrastructure. The motivation of this paper is to investigate the impact of openness to trade on the FDI inflow to Africa. In addition to economy-wide trade openness, we also analyse the impact on FDI of openness in manufactured goods, primary commodities and services. The empirical work uses cross-country data from selected African countries observed over four periods: 1980-1985, 1985-1990, 1990- 1995 and 1995-2001. We find that the FDI to GDP ratio responds well to increased openness in the whole economy and in the services sector in particular.
Source: South African Journal of Economic and Management Sciences 9, pp 371 –383 (2006)More Less
The paper investigates whether competitive transmission of electricity is realisable in South Africa by adapting the Delphi research process to survey the opinions of expert panellists drawn from the relevant disciplines. The research propositions revolve around the roles that customers, generators and technology suppliers, among others, could play in providing competitive transmission services. Given that competition in electricity generation is generally accepted, the paper examines the extent to which sunk costs, fixed costs and scale economies are sufficient to block entry into the transmission services sector. The experts were unambiguously convinced that economies of scale in transmission were significant enough to block entry into the industry. Consequently, neither the successful introduction of competition in generation nor Eskom's successful experiment in power transmission and telecommunications joint ventures provides sufficient grounds to believe that it is feasible to implement a competitive electricity transmission industry in South Africa.
The cost of HIV / AIDS-related morbidity and mortality to households : preliminary estimates for Soweto : economicsSource: South African Journal of Economic and Management Sciences 9, pp 384 –391 (2006)More Less
This article has two main aims: to provide data on the cost of HIV / AIDS to urban South African households and to contribute to the development of a methodology that could be used in later studies. Data on the costs of HIV / AIDS-related morbidity and mortality were collected from a purposively selected sample of households in Soweto on four occasions between September 2002 and August 2003. The sample comprised 61 affected households, which had at least one member with a CD4 count of 200 or less at the start of the study, and 52 non-affected households. Three types of costs were examined - financial, economic and the present value of lost future earnings. The data suggest that the financial costs of morbidity and mortality were three and two times greater, respectively, for affected households than for those non-affected households that reported disease and/or death. Mortality costs far exceeded morbidity costs. The present value of lost future earnings, where the deceased had previously been an income earner, proved to be the major cost incurred by an affected household.
Author James BlignautSource: South African Journal of Economic and Management Sciences 9 (2006)More Less
Extracted from text ... 392 SAJEMS NS 9 (2006) No 3 VIEWPOINTS, PERSPECTIVES OR LETTERS TO THE EDITOR Introduction to section In line with international trends, the SAJEMS editorial board decided to introduce a section in the journal called: Viewpoints, perspectives or letters to the editor. We solicit submissions to this section that comprise novel concepts, ideas, or even a dialogue with either the editor or an author of an earlier paper either in SAJEMS or elsewhere. Controversial perspectives are even welcome, as long as they are presented in a constructive manner. Submissions to this section are likely to be shorter than a conventional ..
Facilitating the transition from the second to the first economy in South Africa's rural areas : notesSource: South African Journal of Economic and Management Sciences 9, pp 393 –400 (2006)More Less
Extracted from text ... SAJEMS NS 9 (2006) No 3 393 FACILITATING THE TRANSITION FROM THE SECOND TO THE FIRST ECONOMY IN SOUTH AFRICA'S RURAL AREAS M Jahed Econometrix (Pty)Ltd and School of Public and Development Management, University of Witwatersrand R Mirrilees1 Econometrix (Pty)Ltd D Modise GreenGrowth Strategies cc 1 Introduction Here we describe an economic development programme termed ARISE - an acronym for African Rural Initiatives for Sustainable Environments. The programme has the potential to contribute to the simultaneous achievement of three goals to which South Africa is committed, namely: ? job creation, ? broad-based black economic empowerment, and ? achieving expressed conservation ..