n Education as Change - Creating quality out of chaos : a qualitative study in an American school study

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Demands for improved quality in education here led to a rapid paradigm shift. The incompatibility between emerging and current paradigms might be addressed, according to this paper, by adaptation of Total Quality Management (TQM), a successful business strategy, to teaching. The author researched four U.S. schools recognised for their quality education, and argues from the findings that although TQM is not a quick fix, it can provide an alternative to entrenched autocratic thinking about schools.


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