n Ergonomics SA : Journal of the Ergonomics Society of South Africa - HCI accessibility guidelines and illiteracy : developing a model of illiteracy and engagement with technology : research article




This paper argues that there has not been any consistent consideration or any coherency in the notion of illiteracy and poor educational attainment in the HCI literature and the resultant accessibility guidelines. This paper firstly highlights the importance of illiteracy as an accessibility problem for computer-based products and applications, next it sets out to show the initial stages of the development of a model of illiteracy in the domain of information and computer technology. The implications for this model in providing a framework for facilitating accessibility guidelines for illiterate users and for assisting with accessibility design alternatives are discussed. This paper illustrates the enormous challenges and complexities associated with attempts to develop a theoretical model applicable to interface design recommendations for illiterate users.


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