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n South African Journal of Higher Education - Selecting and adapting an industrial quality assurance model to promote self-evaluation and continuous improvement in a higher educational institution : operational perspective

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Abstract

Extracted from text ... Selecting and adapting an industrial quality assurance model to promote self-evaluation and continuous improvement in a higher educational institution L R Brunyee Border Technikon ABSTRACT Achieving organisational excellence requires commitment to a quality culture by all the sectors of an organisation. This article represents a senior management perspective on achieving organisa- tional excellence and reports on some of the practical experiences gained and lessons learned in introducing a process of continuous improve- ment in an institution of higher education. In the past some technikons approached the issue of quality assurance in a ``piecemeal'' fashion. The external audit methods of the Certification Council for Technikon Education (SERTEC) originally evaluated different academic subdivi- sions and functions of an institution somewhat independently of one ..

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/content/high/14/2/EJC36741
2000-01-01
2016-12-05
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