n South African Journal of Higher Education - Building quality into academic programmes using quality circles

Volume 15, Issue 1
  • ISSN : 1011-3487



The use of teams or quality circles is a relatively new approach to quality improvement in higher education in South Africa. This article describes some of the advantages in using the approach and some of the pitfalls that need to be considered. The debate of the "quality circle life cycle'', which culminates in the demise of the tool is addressed. While quality circles in the traditional production environment are likely to self destruct in the long term, by modifying their nature, function and form in an academic environment they can still make a valuable contribution not only to quality improvement, but also staff moral and job satisfaction.

Loading full text...

Full text loading...


Article metrics loading...


This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error