n South African Journal of Higher Education - The shaping of an institutional programme self-evaluation process : reflections from inside a quality unit : the practice of higher education




At the University of the Free State (UFS) the Unit for Quality Assurance and Management (UQAM) learned that developing and implementing a meaningful quality assurance process is not as easy as it sounds. This article reflects on a series of influences and actions which have shaped the envisaged programme self-evaluation process to be implemented at the institution over the next two years. It covers the development of the proposed framework to be used; the findings resulting from two projects the Unit were involved in; global perspectives gained by the author during participation in an international seminar on quality in higher education; as well as other insights gained. Valuable lessons were learned along the way, but the message is that all the efforts are a waste of time if they do not have a positive impact on student learning.


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