n South African Journal of Higher Education - The relationship among the postgraduate research climate, role clarity and research service quality : exploring the supervisors' and students' perceptions

Volume 27, Issue 1
  • ISSN : 1011-3487



Overall, there is little difference between postgraduate (PG) research students and research supervisors in terms of their perceptions, since they differed only in respect of two of the eight items used to measure their role perception, and nine out of 23 items used to measure organisational climate (OC) perceptions. However, with respect to the overall service quality, no significant difference was ascertained between the respondents. By means of structural equation modelling it was ascertained that with respect to PG research students, the OC significantly influences their perception of their role (RC), as well as their perception of the overall PG research service quality (SQUAL). However, in the case of the PG research supervisor, the OC only influences SQUAL, but the results are inconclusive with regard to the association between the PG research supervisors' RC and their perception of the SQUAL.

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