n South African Journal of Higher Education - Towards a 21st century university : teachings from consumer behaviour applicable to higher education
|Article Title||Towards a 21st century university : teachings from consumer behaviour applicable to higher education|
|© Publisher:||Higher Education South Africa (HESA)|
|Journal||South African Journal of Higher Education|
|Affiliations||1 Stellenbosch University|
|Publication Date||Jan 2015|
|Pages||140 - 155|
|Keyword(s)||21st century universities, Consumer psychology, First-year student profile, Higher education, Information and communications technologies in higher education and Student consumers|
The South African higher education landscape has changed dramatically over the past 25 years. The purpose of this conceptual article is to challenge higher education institutions (HEIs) to learn/draw from a wider spectrum of knowledge domains in their quest toward a 21st century university. The author argues that the rich body of theoretical knowledge which is contained in the domain of consumer psychology can contribute generously to the understanding of the behaviour of a principle stakeholder, namely, the student. The four teachings include: first, develop and manage your corporate and brand image; second, determine the valence of decision-making criteria and market accordingly; third, research your consumer target market; and, finally, attend to consumer needs. Five challenges are presented to HEIs (specifically universities) in South Africa and recommendations for future research are made.
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