n IFE PsychologIA : An International Journal - Academic qualification and school type differentials in Nigerian higher institutions' secretaries performance in automated offices

Volume 15, Issue 2
  • ISSN : 1117-1421



This study x-rayed the academic qualifications and school type differentials in higher institutions' secretaries' performance and productivity in automated office. The study was based on two Nigerian polytechnic and three Nigerian universities. 335 respondents served as the sample for the study. The Higher Institutions Secretary's Productivity Assessment Form with cronbach coefficient alpha of 0.81 was used in the collection of data that was analysed with Analysis of Variance at 0.05 significant level. Academic qualifications of Nigerian higher institutions' secretaries and school type were found to have significant impact on their performance. It was however suggested that Nigerian higher institutions' secretaries should be encouraged to acquire higher degrees. Secretaries' skills should be improved through seminars workshops and in-service training, while Nigerian higher institutions (polytechnic and universities) should be equally equipped. And that state government owned higher institutions should be made to enjoy financial reinforcement from the federal government.

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