n IFE PsychologIA : An International Journal - Patients' perception of health care delivery system in a tertiary and secondary health institutions in Edo State, Nigeria

Volume 23, Issue 2
  • ISSN : 1117-1421



The growing concern of the importance of patients' perception as an important tool in assessing the quality of care is a recent trend in the health sector in Nigeria. Health institutions in developed countries of the world are patient-centered. The same cannot be said of developing countries like Nigeria, Ghana and others. This study evaluated patients perception of health care delivery in a tertiary and secondary health institution in Edo State. It was a quantitative and qualitative study carried out on 200 in-patients and out-patients from February 2013 to November 2013. Data were collected using pretested structured questionnaire, Focus Group Discussions and Non-participant Observation. Data from the quantitative study were analyzed using the Statistical Package for Social Science (SPSS) Version 20 in form of frequencies, percentages and chi-square for determining association among variables. Reports of focus Group Discussion and Observations were written in summary paragraphs. Findings revealed that patients perception of waiting time and workers' attitude neither deterred them from complying with treatment process; nor to continue with the use of health facilities and recommendation of health units to others.

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