oa IFE PsychologIA : An International Journal - Positive and negative experiences of refugees in accessing a settlement service in southern Ontario, Canada



The role of settlement agencies in resettlement and adaptation of refugees in Canada is critical, since agencies are the newcomers' first contacts on arrival, providing a vital link with the host society. This study analyzes the process and outcome goals of one settlement service in Southern Ontario, Canada, utilizing the stakeholder approach to evaluation, viewed in the context of Canadian immigration and multicultural policy. It reports on positive and negative experiences of 30 randomly selected participants of the program representing five Third Wortd ethnic refugee groups.


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