n IMFO : Official Journal of the Institute of Municipal Finance Officers - Community satisfaction surveys

Volume 12, Issue 1
  • ISSN : 1607-520X



Generally speaking, a number executive mayors, municipal managers and councils are running their municipalities and communities without or very little information and feedback from the vast majority of their residents. In many cases residents have unresolved service delivery complaints. Often residents have no or inadequate platform to channel their suggestions, complaints and feedback.

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