n IMFO : Official Journal of the Institute of Municipal Finance Officers - Community satisfaction surveys
|Article Title||Community satisfaction surveys|
|© Publisher:||Institute of Municipal Finance Officers (IMFO)|
|Journal||IMFO : Official Journal of the Institute of Municipal Finance Officers|
|Affiliations||1 Research and Performance Solutions|
|Publication Date||Apr 2011|
|Pages||18 - 19|
Generally speaking, a number executive mayors, municipal managers and councils are running their municipalities and communities without or very little information and feedback from the vast majority of their residents. In many cases residents have unresolved service delivery complaints. Often residents have no or inadequate platform to channel their suggestions, complaints and feedback.
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