n IMFO : Official Journal of the Institute of Municipal Finance Officers - CRM - benchmarking your municipality

Volume 14, Issue 4
  • ISSN : 1607-520X



What does CRM stand for and where does it originate from? When I was first introduced to this new concept I had no idea what it was about. I was immediately very keen to obtain a better understanding of this concept. I only began to understand the concept after I started to research the Paper on Governance, Risk Management and Audit, prepared by A.J. Gallagher & Co. in 2013. CRM refers to Collaborative Risk Management and to "jump the gun" the concept actually describes the process of integrating risk management in organisations and is also referred to as functional risk management.

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