n IMFO : Official Journal of the Institute of Municipal Finance Officers - Service delivery at local government level back to basics

Volume 6, Issue 4
  • ISSN : 1607-520X



Extracted from text ... 8 IMFO ? Winter 2006 Service Delivery: analysing the components Determining what satisfactory Service Delivery by a local authority to a large number of individual users of services is, will always be difficult for some of the following reasons: ? For different users different services are more important than others (e.g. needs of industrial users are different to those of households) ? People inevitably have different perspectives on what is important to them and this depends heavily on their income, social status, time perspective and level of development ? A total service is a complex bundle of need fulfiling sub-services. ..

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