1887

n IMFO : Official Journal of the Institute of Municipal Finance Officers - Service delivery at local government level back to basics

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Abstract

Extracted from text ... 8 IMFO ? Winter 2006 Service Delivery: analysing the components Determining what satisfactory Service Delivery by a local authority to a large number of individual users of services is, will always be difficult for some of the following reasons: ? For different users different services are more important than others (e.g. needs of industrial users are different to those of households) ? People inevitably have different perspectives on what is important to them and this depends heavily on their income, social status, time perspective and level of development ? A total service is a complex bundle of need fulfiling sub-services. ..

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/content/imfo/6/4/EJC42283
2006-12-01
2016-12-05
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