n IMFO : Official Journal of the Institute of Municipal Finance Officers - Road to financial sustainability - Billing Intelligence




Customer Billing is central to the financial sustainability of every municipality in the country; however, it is incontestably crucial for officials to discern cogent measures that ought to be implemented to attain Billing Excellence. This paper introduces the concept of Billing Intelligence as a mechanism to perk up revenue raising and sustainability in municipalities. The paper also hub itself at steps required to espouse and implement Billing Intelligence, furthermore, introducing Key Performance Indicators such as Billability Factor, Billing Efficiency, and Grant Dependence that are critical to verify the ability of the municipality to generate revenue and protract itself with the principal objective of achieving accelerated service delivery and therefore leading our country to an epoch of better living for all.


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