n IMIESA - Performance management for service delivery excellence




Extracted from text ... 58 - IMIESA JANUARY 2006 Endorsed by: Media Partners: Organised by: To Register Please Call: +27 (0)11 771-7000 Fax: +27 (0)11 880-6789 Visit our Website www.iir-conferences.co.za Interactive Case Studies By: ? Rand Water ? Department of the Premier (Western Cape) ? City of Tshwane Metropolitan Municipality ? Parliament of South Africa Key Issues To Be Discussed: ? Introduction - the problems and pitfalls ? Expectations and goals ? How we can move forward - enabling tools ? Benchmarking and measurement ? Cabinet meets business Defining and Developing the Disciplines of Performance Management in Relation to Service Delivery in the Public ..


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