n IMIESA - New outsourcing model mitigates risk : consulting

Volume 33, Issue 3
  • ISSN : 0257-1978



According to research conducted by Diamond Management & Technology Consultants there was a 30% escalation of prematurely terminated outsource deals between 2004 and 2005. One of the reasons behind this was, while outsource partners were experienced in certain aspects of a customer's business, they were not necessarily experts in all the components. The outsourcing industry has responded with outsourcing integrators. Essentially these are outsourcing service partners that focus on their own core competencies and broker the remaining requirements to other specialist outsource partners, on behalf of the customer.

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