n IMIESA - Measuring performance to improve water service delivery : service delivery
|Article Title||Measuring performance to improve water service delivery : service delivery|
|© Publisher:||3S Media (Pty) Ltd|
|Author||Sizani Moshidi and Robyn Tompkins|
|Publication Date||Mar 2009|
|Pages||16 - 31|
The Strategic Framework for Water Services (DWAF 2003) identified a number of key performance indicators (KPIs) to identify whether water services authorities (WSAs) are complying with national standards and regulatory frameworks with regard to the delivery of water services.
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