n South African Journal of Industrial Engineering - An appraisal system for monitoring performance of convenience stores in Taiwan

Volume 20, Issue 2
  • ISSN : 1012-277X



With service industries achieving almost 70% of GDP, Taiwan has witnessed a major shift in its economic structure, similar to the trends that have been observed elsewhere. The retail sector has shown enormous growth, and Taiwan has seen tremendous growth in convenience stores in recent years, as their density has peaked in many Asian countries. Operating efficiency has become a critical element of success and survival for convenience stores in a highly competitive environment. In this paper, we apply Data Envelopment Analysis (DEA) and the Malmquist Productivity Index (MPI) to investigate the productivity efficiency and monitor the performance of convenience stores, characterized by multiple inputs and outputs. The paper also offers a distribution service system model and management matrix to examine the competitiveness of the store chain as a whole. The findings indicate that DEA can provide useful diagnostic information, and suggest ways to improve efficiency.

Die bydrae tot die BBP van Taiwan beloop tans bykans 70% ten opsigte van dienstebedrywe. Die kleinhandelsektor toon ook 'n betekenisvolle oplewing. Doeltreffendheid is ook van opperste belang vir geriefswinkels.

Die navorsing ondersoek die gebruik van DataOmsluitingsAnalise (DOA) en die Malmquist Produktiwiteits-Indeks om die vertoning van geriefswinkels met veelvoude van insette en uitsette te monitor. Die mededingendheid van 'n kettingwinkel word ook bepaal. Toepassing van die bogenoemde DOA-metode lewer nuttige diagnostiese inligting wat gebruik kan word vir verbetering van bedryfsrendement.

Loading full text...

Full text loading...


Article metrics loading...


This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error