n South African Journal of Industrial Engineering - A model for quality management in a supply chain with a retailer and a manufacturer : general articles




This paper presents a model to study quality management in a supply chain system with one manufacturer and one retailer. The manufacturer invests in production quality, and the retailer compensates to improve service quality. The model is analysed using game theory.

'n Toevoerketting waar gehaltebestuur aangewend word deur 'n enkele vervaardiger en 'n enkele verbruiker word gemodelleer via die spelteorie. Die vervaardiger en die verbruiker neem deel aan besluitneming oor optimum befondsing van die bestuursaksies.


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