n South African Journal of Industrial Engineering - Supporting business process design through a business fractal approach

Volume 25, Issue 1
  • ISSN : 1012-277X



The role and position of business process management in an organisation depends on the value it contributes to the organisation's sustainability. Business process design ensures that the conceptual business process strategy is translated into appropriate user requirements and functional requirements, and is ultimately implemented through some kind of enabling mechanism. In reality, business process design proves, at best, to be difficult when capturing and translating the complexity of business systems. In this paper, the concept of a business fractal is introduced to demonstrate an alternative way of doing business process design.

Die rol en posisie van besigheidsprosesbestuur hang af van die waardetoevoeging van besigheidsprosesbestuur tot die uitvoerbaarheid van die organisasie. Dit is in die belang van die ontwerp van die besigheidsproses dat die besigheidstrategie omskryf word in die gebruikersbehoeftestellings en funksionelestellings, en geïmplementeer word in die fisiese uitvoering van die besigheidsproses, hetsy deur 'n rekenaarstelsel of deur besigheidsprosedures. Dit is egter in realiteit baie moeilik om strategie af te wentel na implementeringsprosedures as gevolg van die kompleksiteit van besigheidsprosesse. In hierdie artikel word die konsep van 'n besigheidsfraktaal bekend gestel as 'n alternatiewe manier om besigheidsproses ontwerp te doen.

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