n South African Journal of Industrial Engineering - Quantifying quality management system performance in order to improve business performance

Volume 25, Issue 2
  • ISSN : 1012-277X



This study investigates current methods of measuring quality management system (QMS) performance. It introduces a methodology to quantify QMS performance in order to provide a reference point for improved QMS performance and, in turn, the business's performance. By introducing metadata into historical or current QMS internal audit data, the study shows that it is possible, over time, to extract various levels of value-adding data, ranging from high-level, strategic, direction-oriented insight, to process effectiveness and implementation-level guidance. This is accomplished by a repeatable process of infusing cause and effect theming data and process-consequence severity data into the QMS audit-findings data, and subsequently analysing the additional metadata.

Die huidige metodes om gehaltebestuurstelsels se prestasie te beoordeel word ondersoek. 'n Metode om gehaltebestuurstelsels se prestasie te kwantifiseer word bekendgestel om as 'n verwysing vir verbeterde gehaltebestuurstelsels op te tree. Die studie toon dat, deur metadata in historiese of huidige gehaltebestuurstelsels se interne oudit data in te voer, dit moontlik is om, met die verloop van tyd, waardevolle data te onttrek. Hierdie data strek van hoë vlak, strategiese, rigting-georiënteerde insig tot proses doeltreffendheid en implementasievlak leiding. Dit is vermag deur 'n herhaalbare proses van oorsaak-en-gevolg data en prosesgevolg data in die gehaltebestuurstelsel in te voer en gevolglik die addisionele metadata te analiseer.

Loading full text...

Full text loading...


Article metrics loading...


This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error