n South African Journal of Industrial Engineering - Deriving a research agenda for a financial service industry's methodology for carrying out business processing-engineering

Volume 27, Issue 1
  • ISSN : 1012-277X



Why do projects fail? This is a question that has been researched across various project disciplines, including that of Business Process Re-engineering (BPR). This paper introduces a different angle on why BPR projects fail. An analysis of a case study conducted within a financial institution revealed new factors that could influence BPR project outcomes, but that have not been identified in the literature. The Organisation Ring of Influence model was developed to indicate the impact that organisation behaviours and structures had on the outcome of an executed BPR project. This model also helps to highlight which factors were more influential than others.

Waarom misluk projekte? Dit is ' vraag wat oor verskeie projek-dissiplines nagevors is, insluitende dié van besigheidsproses-herontwerp. Hierdie artikel stel 'n nuwe hoek bekend om die oorsaak vir projekmislukking te bepaal. 'n Analise van 'n gevallestudie, wat by 'n finansiële instansie geloods is, het nuwe faktore wat die besigheidsprosesherontwerp beïnvloed, onthul. Hierdie faktore is nie in bestaande navorsing geïdentifiseer nie. Die Organisasie-Ring-van-Invloed model is ontwikkel om die impak wat die organisatoriesegedrag en -strukture op die eindresultaat van 'n voltooide besigheidsprosesherontwerp projek gehad het, aan te dui. Die model help ook om die faktore wat meer invloed uitoefen uit te lig.

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