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- South African Journal of Information Management
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- Volume 11, Issue 2, 2009
South African Journal of Information Management - Volume 11, Issue 2, 2009
Volumes & issues
Volume 11, Issue 2, 2009
Source: South African Journal of Information Management 11 (2009)More Less
Making decisions in a business intelligence (BI) environment can become extremely challenging and sometimes even impossible if the data on which the decisions are based are of poor quality. It is only possible to utilise data effectively when it is accurate, up-to-date, complete and available when needed. The BI decision makers and users are in the best position to determine the quality of the data available to them. It is important to ask the right questions of them; therefore the issues of information quality in the BI environment were established through a literature study. Information-related problems may cause supplier relationships to deteriorate, reduce internal productivity and the business' confidence in IT. Ultimately it can have implications for an organisation's ability to perform and remain competitive. The purpose of this article is aimed at identifying the underlying factors that prevent information from being easily and effectively utilised and understanding how these factors can influence the decision-making process, particularly within a BI environment. An exploratory investigation was conducted at a large retail organisation in South Africa to collect empirical data from BI users through unstructured interviews. Some of the main findings indicate specific causes that impact the decisions of BI users, including accuracy, inconsistency, understandability and availability of information. Key performance measures that are directly impacted by the quality of data on decision-making include waste, availability, sales and supplier fulfilment. The time spent on investigating and resolving data quality issues has a major impact on productivity. The importance of documentation was highlighted as an important issue that requires further investigation. The initial results indicate the value of research to investigate information quality in a BI environment.
Potential influence of Web 2.0 usage and security practices of online users on information managementSource: South African Journal of Information Management 11 (2009)More Less
The proliferation of Web 2.0 applications was the impetus for this survey-based research into practices that online users currently employ when using Web 2.0 sites. As part of the study, the popularity of Web 2.0 technologies and sites among online users at a university was investigated to determine the extent of the potential threat to corporate security, arising from Web 2.0 use and access. The results of this study indicate that the use of Web 2.0 sites is very popular among students, as a proxy for the potential future business users, and that users are not necessarily aware of the risks associated with these sites. The respondents indicated that they regularly visit Web 2.0 sites, and that they post personal information on these sites. This is of concern in protecting arguably the most valuable asset of a business.
Source: South African Journal of Information Management 11, pp 1 –16 (2009)More Less
This article formulates a route map on how law firms in Botswana may utilise knowledge management to enhance their competitive edge amidst the changing legal environment. It draws from the multiple definitions and perspectives of knowledge management, several frameworks and models together with the empirical findings to recommend a strategy for knowledge management in law firms in Botswana. It underscores the fact that knowledge management is becoming an imperative for the survival of law firms as knowledge intensive organisations. Law firms in Botswana can no longer afford to rely on the traditional methods of managing knowledge because there is a need for the 'best minds' and the best knowledge in their area of practice. It is recommended that lawyers should be proactive, adaptive, innovative, effective and competitive in the provision of outstanding, cost-efficient and effective services to clients. Most previous studies in this area have been carried out in developed countries with large law firms.