oa South African Journal of Information Management - Using the cloud to provide telemedicine services in a developing country : original research

Volume 16, Issue 1
  • ISSN : 2078-1865
  • E-ISSN: 1560-683X



According to the World Health Organisation (WHO) 'Telemedicine is the use of medical information exchanged from one site to another via communications to improve a patient's health'. Despite the documented advantages of telemedicine, especially in developing countries, the implementation of this technology has been slow, with most projects not succeeding past the pilot phase.

The aim of the article is to provide critical success factors (CSF) that will enable the deployment of telemedicine in the cloud in order to improve health care services in developing countries.
A thorough literature review was performed of peer reviewed articles in order to identify possible barriers for telemedicine to be deployed in the cloud. Furthermore, the Technology Organization Environmental Model was used in order to group the barriers according to the various factors and, from this process, critical success factors were formulated for consideration.
Five critical success factors were formulated in order to implement telemedicine making use of the cloud in developing countries. These include having a national integrated plan for telemedicine; promoting best practices within a legislation framework; involving the end user; providing education to improve levels of telemedicine awareness amongst staff and patients, and addressing technological issues.

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