oa South African Journal of Information Management - Business applications of WAP

Volume 2 Number 1
  • ISSN : 2078-1865
  • E-ISSN: 1560-683X



'One of the most recent and significant changes in the business environment has been the growing demand for mobility. This means that customers, partners and employees should be able to access the information resources and services of a company wherever they are and whenever they want' (Nokia White Paper, 1999:2). In response to this demand, the Wireless Application Protocol (WAP) has been a recent development on the Web. In 1997 and 1998 WAP was being discussed as a possibility. Standards were set up and development was underway, and in 1999 a variety of WAP enabled products were released, making this a reality. Imagine being able to make a call, check your calendar, make the date, book the tickets and send confirmation e-mail, all using a mobile phone. This is just one of numerous examples of what this technology will make available. This article looks at the development of WAP, how it works and what the major advantages and disadvantages are, especially when applied to the use of information.

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