oa South African Journal of Information Management - Usage of state-of-the-art Web technologies : moocher or maker of millions?



This article is based on research to establish the degree to which training was responsible for return on investment where superior technology was in use. It underlined four basic criteria for return on investment. Through a case study, the significance of training was highlighted and noteworthy benefits were reaped. All levels of management should get involved in the quest for return on investment by addressing their relevant concerns and passions. Technology should also be designed to be user friendly and responsive to visitor interests to increase customer loyalty. Propositions are made to the challenges envisaged and lessons learned.


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