oa South African Journal of Information Management - Demonstrating value in the return on capital employed in information services

Volume 4 Number 3
  • ISSN : 2078-1865
  • E-ISSN: 1560-683X



Information services are typically created to further the operational objectives of a parent organization. The continued existence of corporate information services is seen to be subject to management perceptions of value of its services. This article is a report on an experiment to determine whether cost recovery and potential generation of profit are appropriate measures of the value of corporate information services in a law firm.

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