oa South African Journal of Information Management - Action research to improve the effectiveness of an information centre



The use of action research as a method to solve behavioural problems in an information centre setting is descriptionbed. First the assumptions and processes of action research are introduced. Then follows a descriptionption of how the staff of a large information centre was guided through a process of visualizing the outcomes of a project, exploring the context in which the process would be followed and formulating objectives to achieve the vision. In the remainder of the article, the focus is on how the action research process was used by a group of staff to address work-related behavioural problems, with special reference to attitude problems. This experiment showed that action research is a viable research option to address and solve interpersonal related problems in an organization with a large and diverse staff component.


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