oa South African Journal of Information Management - Integrating the Internet and enterprise resource planning (ERP) systems in South African electricity utility companies
As in other developing countries, South Africa is in the process of commercializing the formally state controlled electricity industry. The Internet and enterprise resource planning (ERP) systems are becoming an integral part of many business operations, including commercialized electricity utility companies. Information systems practitioners are striving to understand how the Internet and ERP systems could be integrated to give better service to customers in the electricity utility industry. Deise, Nowikov, King and Wright state: 'By opening internal information to selected partners and customers over the Internet, or extranet, suppliers can speed up delivery of necessary supplies, and customers can make orders faster and easier. Not only will time be saved, but costs will be reduced as well.' The aim of the research reported in this article was to explore the requirements of successfully integrating the Internet and ERP systems in commercialized electricity utility companies.
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