oa South African Journal of Information Management - Knowledge sharing via enterprise intranets - asking the right questions

Volume 6 Number 2
  • ISSN : 2078-1865
  • E-ISSN: 1560-683X



Creating a corporate culture where knowledge is valued and shared effectively is a challenge. Part of the solution could be for an enterprise to be aware of its specific corporate culture and how it influences its behaviour and attitude towards knowledge sharing. Because the employee's behaviour determines the sharing of knowledge, leadership has an important role to play and the enterprise could use various motivational practices to encourage knowledge sharing. Leadership should commit to creating an environment where employees are able to share, assess and experiment with new knowledge gained. The corporate intranet could be used as such an environment, but employees need to be trained to use their knowledge management tools, making it as easy as possible for employees to contribute to the enterprise knowledge base. The intranet is an essential part of the enterprise's knowledge management system. An intranet evaluation tool in the form of a questionnaire brought together the concepts of knowledge management, knowledge sharing cultures and intranet functionalities. The evaluation tool was applied to measure the effectiveness of a management consulting business's intranet in enhancing the enterprise's knowledge sharing culture.

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