oa South African Journal of Information Management - World-class knowledge management : a proposed framework

Volume 6 Number 3
  • ISSN : 2078-1865
  • E-ISSN: 1560-683X



The concept of world-class performance is explored as it applies to the field of knowledge management. The authors propose a framework of elements that can be used to measure world-class performance - each element is explored and applied to the field of knowledge management. The article concludes with brief recommendations on how the framework should be applied.

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