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- Volume 7, Issue 2, 2005
South African Journal of Information Management - Volume 7, Issue 2, 2005
Volumes & issues
Volume 7, Issue 2, 2005
Author M.M.M. SnymanSource: South African Journal of Information Management 7 (2005)More Less
The cultural habits of an organization affect the way in which it manages knowledge. This research aimed to determine the influence that corporate culture has on the use of knowledge management techniques and technologies in organizations. In this article, four types of corporate culture are identified and the preferred knowledge management techniques and technologies within each culture type are indicated and briefly examined. It is concluded that since corporate cultures approach knowledge management differently, knowledge management tools and techniques that are implemented successfully in one organization, might fail in another owing to the influence corporate culture has on the use of these techniques and technologies.
Author T.J.D. BothmaSource: South African Journal of Information Management 7 (2005)More Less
The South African government embarked on various initiatives with regard to the electronic dissemination of information, one of which is the development of government Web sites. Research was conducted to assess the effectiveness of the South Africa Government Online Web site and of South African national government Web sites in general, with the aim of identifying issues that government will have to address to improve the effectiveness and usability of these Web sites, so to ensure that they contribute optimally to online information and service delivery by the South African government. This article, the first in a series of two that will report on this research, descriptionbes the evaluation of South Africa Government Online, provides an overview of the findings of this evaluation, and provides an assessment of the criteria used and methodology that was followed. The second article will report on an audit of South African government Web sites, convey the main findings of this research and address challenges for government Web publishing in South Africa.
Author C.J. KrugerSource: South African Journal of Information Management 7 (2005)More Less
Owing to the fact that most knowledge management maturity models are derived from the Software Engineering Institute's Capability Maturity Model, there are many similarities between models, especially with regard to progression of stages. However, there is also major disagreement concerning what constitutes areas of importance within these stages. It can be argued that the dissension on what specifically constitutes areas of importance has led to some limitations in these models. In this article, not only knowledge management issues of a holistic nature are identified, but limitations are also addressed with regard to relating these issues to the organizational quest for growth and profitability. The objective of the paper is the development of a strategic knowledge management maturity model - one built on the progression and institutionalization of strategic business issues, which are believed to be crucial if knowledge management is to be successfully institutionalized. Throughout the article it is argued that knowledge management maturity should be more than just a derivative of the ability to identify and institutionalize knowledge management issues. Knowledge management maturity should also be a derivative of the capacity of knowledge management to lead to organizational growth and profitability. However, in identifying and addressing these knowledge management issues, and placing them in chronological order, it is argued that in order for organizations to evolve to a proficiency or a maturity level where strategy is facilitated by knowledgeable reasoning, those organizations need to progress to a point where they are able to manage both information communications technology (ICT) and knowledge simultaneously, as strategic resources.
Quality of a routine data collection system for health : case of Kinondoni district in the Dar es Salaam region, TanzaniaAuthor M.A. MwanguSource: South African Journal of Information Management 7 (2005)More Less
The routine data collection system for health in Tanzania is known as the health management information system (HMIS). This system is used by all health care facilities, public and non-public. A study was carried out in the Kinondoni municipality to assess the quality of the routine data collected at health facility level. The quality of data was measured by looking at the amount of accuracy shown in calculating and transcribing outpatient attendance data; how thoroughly the selected data tables and forms were filled in and the timeliness of reporting. These factors were determined by observing the records of 69 health facilities and those of the municipality. Only half (34 of 69) of the facilities were found to have data books filled in adequately enough to enable the assessment of the data. Of these, the data were 64, 2% complete. The completion rate was higher among government facilities (71, 6%) compared to private facilities (54, 8%). Calculation variance was 90, 2% (ranging between 15% and 316%) and transcription variance was 86, 4% (ranging from -52, 8% to 59, 9%), suggesting the existence of significant inconsistencies in data calculations and transcription, thus rendering the data inaccurate and unreliable. Timeliness measured by the reporting rate of various forms for the previous four years/quarters ranged between 0% and 43, 3%. This article concludes by outlining the impact poor quality of data has on the provision of health services and gives recommendations for improvement.
Author H. LotrietSource: South African Journal of Information Management 7 (2005)More Less
This article reports on an investigation into the accessibility of South African Web sites to visually disabled users. The research was conducted on two fronts: Firstly, questionnaires were sent to South African Web content developers to investigate their awareness of internationally used accessibility guidelines and to find out whether or not these guidelines were being followed. Secondly, the Web sites developed by the Web content developers who responded to the questionnaires were tested by means of the 'Bobby test' to assess accessibility. The preliminary findings of the research indicated that there was a general lack of awareness of accessibility guidelines among Web content developers and that South African Web sites are generally not accessible to visually disabled users.