oa South African Journal of Information Management - Evaluating South African government Web sites : methods, findings and recommendations (Part 1)



The South African government embarked on various initiatives with regard to the electronic dissemination of information, one of which is the development of government Web sites. Research was conducted to assess the effectiveness of the South Africa Government Online Web site and of South African national government Web sites in general, with the aim of identifying issues that government will have to address to improve the effectiveness and usability of these Web sites, so to ensure that they contribute optimally to online information and service delivery by the South African government. This article, the first in a series of two that will report on this research, descriptionbes the evaluation of South Africa Government Online, provides an overview of the findings of this evaluation, and provides an assessment of the criteria used and methodology that was followed. The second article will report on an audit of South African government Web sites, convey the main findings of this research and address challenges for government Web publishing in South Africa.


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