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- Volume 7, Issue 3, 2005
South African Journal of Information Management - Volume 7, Issue 3, 2005
Volumes & issues
Volume 7, Issue 3, 2005
Author N. SewdassSource: South African Journal of Information Management 7 (2005)More Less
Documents are the natural by-products of the activities of an organization. Information and knowledge are perceived as very important assets for organizations. Managing documents, information and knowledge can contribute to business efficiency and effectiveness for organizational competitiveness. The three concepts - document management, information management and knowledge management - are becoming increasingly prevalent in academic and vocational literature. Although these concepts have been used and discussed over and over, there remains ambiguity about them, confusion between them, and little consensus on how to perform them. The purpose of this article is to identify the interrelationship between these three core concepts, starting with an understanding of their fundamental concepts: document, information and knowledge.
Author T.J.D. BothmaSource: South African Journal of Information Management 7 (2005)More Less
The South African government embarked on various initiatives with regard to the electronic dissemination of information, one of which is the development of government Web sites. Research was conducted to assess the effectiveness and usability of the South Africa Government Online Web site and South African national government Web sites in general, with the aim of identifying issues that the government will have to address to improve the effectiveness of these Web sites so as to ensure that they contribute optimally to online information and service delivery by the South African government. The first article in this series of two descriptionbed the need for government Web site assessment and the methodology that was followed for the evaluation of South Africa Government Online. It provided an overview of the findings of this evaluation and reached conclusions on the methodology used. In this article is a reports on an audit of South African government Web sites, the main findings of this research and it addresses challenges for government Web publishing in South Africa.
Author A.S.A. Du ToitSource: South African Journal of Information Management 7 (2005)More Less
The purpose of this study was to determine the impact of Web-based information resources on the citation patterns of academics in UNISA. The state, level of adoption and usage of the Web was ascertained as it was reflected in bibliographic reference. This article is a report on a citation analysis that was conducted of the references from the research articles published by UNISA academics in 2004. Citation counting was used to establish to what extent Web-based information sources were cited in the bibliographies of peer-reviewed research papers. A total of 458 journal articles were examined, of which 159 (34, 7%) contained Web references and 299 (65, 3%) had no Web references. Collectively, the journal articles contained a total of 20825 references of which 734 (3, 5%) were Web references. The study also included a comparative analysis of Web citation behaviour in terms of academic colleges in UNISA.
ICT service solutions framework : a service approach to implementing information and communications technologyAuthor C.J. KrugerSource: South African Journal of Information Management 7 (2005)More Less
Making sure that ICT service solutions meet business needs and are delivered at the required quality levels and justifiable cost is not an ICT operational problem. It is an ICT business problem and requires an integrated and consistent management approach throughout the entire life cycle of the ICT service solution. This article proposes a framework (ICT service solutions framework) for the construction and implementation of ICT using a service approach. This framework includes an ICT service concept model, which provides a standard mechanism for defining the central unit of work - the ICT service solution. It also includes an ICT service provision model, defining the overall context and primary activities involved in translating business objectives and goals into quality ICT service solutions, and an ICT service process model providing the context within which to carry out the activities necessary for developing new ICT service solutions. The framework proposed in this article defines a foundation, which should be extended, and upon which detailed methodologies can be constructed. In fact, this framework formed the foundation upon which an ICT service provision framework was recently architected and designed for Novell Inc., a leading global software vendor, for integration into its commercial service and solution offerings.
Author S. LubbeSource: South African Journal of Information Management 7 (2005)More Less
Closing the digital divide is a problem that is not so easy for developing countries to solve. The lack of infrastructure and other factors, such as the rate of unemployment and low educational level, prevent the eradication of the gap. Community intervention is needed and one recommendation the study makes is that people in rural areas, affected by the lack of information, should develop a strategy to manage their own resources properly.