oa South African Journal of Information Management - Interrelationship between document management, information management and knowledge management



Documents are the natural by-products of the activities of an organization. Information and knowledge are perceived as very important assets for organizations. Managing documents, information and knowledge can contribute to business efficiency and effectiveness for organizational competitiveness. The three concepts - document management, information management and knowledge management - are becoming increasingly prevalent in academic and vocational literature. Although these concepts have been used and discussed over and over, there remains ambiguity about them, confusion between them, and little consensus on how to perform them. The purpose of this article is to identify the interrelationship between these three core concepts, starting with an understanding of their fundamental concepts: document, information and knowledge.


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