oa South African Journal of Information Management - Developing a unified intranet for a metropolitan municipality in South Africa



An intranet (or internal Web) is a network architecture designed to serve the internal information needs of an organization using Web (Internet) concepts and tools. Many intranets suffer from unmanaged content and <I>ad hoc</I> site development that is generated as the information in organizations increases. eThekwini Municipality had five departmental intranets but following an online survey in 2003 five critical criteria were identified for the redesign and improvement of a new intranet. These criteria are discussed and a future research agenda is suggested.


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