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- Volume 8, Issue 3, 2006
South African Journal of Information Management - Volume 8, Issue 3, 2006
Volumes & issues
Volume 8, Issue 3, 2006
Author M.E. HerselmanSource: South African Journal of Information Management 8 (2006)More Less
In response to the urban-rural digital divide in South Africa, various public and private sector initiatives related to information and communication technology (ICT) have been launched to counteract the disparities that characterize such a divide. Most of the initiatives have simply been attempts to introduce more ICT infrastructure to rural areas. To a lesser extent, some have also incorporated elements of computer training, and also actions aimed at using ICTs to promote types of education or information provision in rural areas. Longterm sustainability is probably the most critical issue facing rural communities in Africa. Research and pilot studies are needed to provide information on how to make such rural ICT-related development actions work optimally for communities and which also address their social needs. Therefore the objectives and main purpose of this research project was to provide solutions on how a management system could be used as a means of improving the quality of operations and service delivery by community centres through defined guidelines, templates, content and information management. This study involved the development and testing of an interactive, multimedia management system or tool in support of the staff and management of community centres, in the rural areas of South Africa. This would hopefully assist staff members of community centres to provide a better service to the community and contribute towards improved business results for the centres, which could lead to their long-term economic sustainability.
Author P. NgulubeSource: South African Journal of Information Management 8 (2006)More Less
Building on the records life-cycle concept the research explored business records management practices in nine exporting companies in the Iringa region of Tanzania. Various records management models were examined and a hybridized records life-cycle theory was proposed and used as the framework for the investigation. The study used interviews protocols and observations schedules to collect primary data from nine exporting companies in the Iringa region. The empirical part of the study revealed that business records in both electronic and paper formats were not adequately managed through their entire life span. There was an urgent need for the management of business records throughout their life-cycle in order to support strategic business objectives and preserve corporate memory.
Author R. BaardSource: South African Journal of Information Management 8 (2006)More Less
Companies around the globe are increasing their use of the Internet to market themselves to both customers (ecommerce) and investors (investor relations). This study focused on the presentation of investor relations via corporate Web sites in Africa. The 40 largest companies in six African countries, namely Egypt, Kenya, Morocco, Nigeria, South Africa and Tunisia, were evaluated in this study. It was found that only 173 of the 240 companies that were evaluated had working corporate Web sites. Of these 173 companies, only 78 included a dedicated investor relations section on their corporate Web sites. This study suggests that these results are not satisfactory, given the relatively low cost of setting up a Web site compared to the perceived benefits of a corporate Web site and the size of the companies that were evaluated. Although results varied significantly between countries, it was shown statistically that there is a significant difference between the average size of companies that do not have Web sites and their investor relations, compared to the companies that do have Web sites and their investor relations. Working Web sites were also evaluated with regard to awareness. This revealed that 85% of the URLs of the 173 working Web sites was a logical extension of the company's name, 94% were promoted on Google and 87% on Yahoo.
Importance of global business information : perceptions of students in Hungary, Romania, South Africa and the United StatesAuthor M. JenningsSource: South African Journal of Information Management 8 (2006)More Less
This research examined to what extent university students on three continents perceive the need for business information and information systems to have a global context. A questionnaire was administered to 2073 third- and fourth-year students (mainly studying business and information systems) in Hungary, Romania, South Africa and the United States. The first three countries were chosen because of their recent significant political changes. Results showed that the South African students displayed significantly more interest in international information to support their business decision making upon graduation than those of the other countries. In one of three questions, the United States students displayed a more international attitude than Romania and Hungary. Within South Africa the strongest perceptions of the need for global information came from females and those with a Black first language. It appears as if those who had traditionally been on the wrong side of the 'digital divide' most favoured the use of global information and systems capable of delivering it. South Africans with English as first language supported the use of international information significantly more than English speakers in the United States. Further research is suggested to confirm these results and to uncover reasons for them.
Business intelligence and the telecommunications industry : can business intelligence lead to higher profits?Author J.A. KokSource: South African Journal of Information Management 8 (2006)More Less
The telecommunication industry is characterized as being volatile due to the nature of fast-moving technological changes. It is necessary therefore to accept that ordinary everyday business decisions that are taken to solve problems or identify opportunities are knowledgeable, accurate and timeous. These informed decisions are necessary in the normal course of every day business activities to ensure that the industry continues to grow and deliver effective and efficient services in terms of its mandate. What is assumed in terms of this article is that good decisions are not consistently made in the telecommunications sector, resulting in profit maximization being compromised. The question thus arises whether profitability will increase if consistent and good decisions are made in the ordinary course of doing business. This research attempted to address the question posed above and, although both approaches are addressed, more emphasis is placed on the technical aspect than on the business processes.